What’s changed in the upgraded customer portal?
The portal has been streamlined to make everyday tasks easier and provide a better experience on mobile devices. Explore our Portal Updates Guide to learn about the latest features, including the new and improved homepage, search bar and more.
Why can’t I log in, or why isn’t my password working?
The upgraded portal has a unique login system for enhanced security and speed. You can reset your password directly on the Login Page. It only takes a moment, and most customers can log back into their account within seconds.
If you still can’t log in or the password reset is unsuccessful, it’s possible that your account is blocked or has not been created yet. For support, contact our Customer Service representatives from 6 a.m. to 1 p.m. Pacific, Monday–Friday, at 1-800-344-1575 or through our Contact Us form.
The homepage looks different. How do I find what I’m looking for?
The homepage was redesigned to make it easier to find what you need! At the top, you’ll see Quick Links that take you right to the most common areas like Service Requests, Training, Shipment Info, and Quick Add to Cart. You’ll also notice a rotating banner with important updates and promotions.
Lower on the page, you’ll see your Recent Orders and Personalized Order Recommendations. All these changes are meant to help you find what you’re looking for with fewer clicks.
The search bar looks different. Why am I seeing suggestions before I finish typing?
The search bar was changed to help you find products faster. It auto-suggests results, recognizes misspellings, and understands synonyms, so you don’t need the exact product name to find what you're looking for. This feature is intentional and designed to improve speed and accuracy.
Where is the Quick Add feature?
Quick Add to Cart is located in the Quick Links section at the top of the homepage and also appears in your Cart page.
Can I still add SKUs manually?
Yes, you can still add SKUs manually or upload a CSV file—the feature functions exactly the same; it’s just easier to access.
Can I order from my phone?
Yes, the upgraded portal is optimized for mobile devices. You can place orders, search for products, and check your order status right from your phone. The layout is cleaner and easier to use, so you can order on whichever device is most convenient for you.
How do I update my profile?
You can update your profile information on the Profile page. From there, you can edit your personal details or change your password.
If you need to add or remove a location or account, contact our Customer Service representatives from 6 a.m. to 1 p.m. Pacific, Monday–Friday, at 1-800-344-1575 or through our Contact Us form.
How do I track my order?
You can check your order status in the portal under
My Order History. It will show you an up-to-date status for each order, which you can click to see all the details. Once the order ships, there will also be a tracking link right on the page, so you can follow it in real time. page, so you can follow it in real time.