Ordering

Our Customer Service Representatives are happy to assist you from 6 AM–1 PM Pacific, Monday–Friday. Just give us a call at 1-800-344-1575. You can also take advantage of our Contact Us form.

If an item is out of stock, it will be automatically placed into our backorder system. When the item is back in stock it will ship automatically to you—no re-orders are necessary. Shipping charges will not be charged on backorder shipments. Backordered products will be listed on your Advanced Shipping Notification as well as in your order history on the customer portal.

Unfortunately, once you place your order it is considered final and will be fulfilled exactly as it was ordered.

Orders above $500 (before tax) receive free shipping; orders less than $500 (before tax) will incur a shipping charge.

Orders are shipped Monday-Friday, excluding holidays. We make every effort to ship your order within 1-2 business days.

Orders can only be shipped within the lower 48 states of the United States and Alaska and Hawaii. We do not ship to Puerto Rico or internationally. We cannot ship to P.O. Boxes (though we can send your bill to one)

If your order is above 250 lbs., it will ship via LTL/truck. If your order is below 250 lbs., it will ship via parcel.

After placing your order you will receive an email confirmation of your purchase. On this email, there will be a link to the shipment tracking for parcel specific orders; you can also track your parcel orders from your Order History. For orders going out on LTL, our Customer Service representatives can assist you from 6 AM–1 PM Pacific, Monday–Friday at 1-800-344-1545 or you can use our Contact Us form.

You can request invoices for previously placed orders from the Contact Us page. Select "Request Invoice" from the Help Topics drop-down menu.

To download an invoice, navigate to the My Invoices page from your account drop-down menu. Select the correct invoice(s) and click the download button (you can download one or multiple invoices at a time).

At this time, we cannot accept credit card payment for purchases on our website.

From any product page, select “add to favorites list.” You can add products to an existing list or create a new list.

To manage or view existing favorites lists, select your account name at the top of the site, and navigate to “My Favorites” on the menu. You can view existing lists and quickly select items and set quantities to add to your cart for efficient reordering.

Custom order recommendations are personalized order baskets based on analyzing your order history and patterns. We are also able to suggest items that you may not normally purchase but may want to consider. We do this through artificial intelligence and predictive modeling of historical and seasonal trends, as well as regional bestsellers for customers like you.

The recommended order baskets are dynamic. Items will be update based on the needs of your business.

Yes, all users on an account will receive the same recommendations based on artificial intelligence and machine learning algorithms.

Order recommendations are made at the account or business level, by analyzing three years of order history.

Yes, through continued use, the machine learning algorithms will continue to evolve your recommendations to align with the needs of your business.

No, you can continue to order as you have traditionally or how you prefer. The order recommendations are there for your consideration and ease of ordering.

Yes, you can adjust the order before adding to cart, or you can adjust it in the cart before checkout. That includes removing or adding items, and/or changing quantities.

Yes, the personalized recommendations take into consideration where you prefer to order. If there are certain items you prefer to order through a distributor, the system will not recommend that you make the switch to ordering direct.

AI predictive ordering utilizes artificial intelligence and machine learning algorithms to analyze three years of order history. By identifying patterns and trends in customer purchasing behavior, we can accurately forecast future demand and optimize inventory management. This technology provides personalized recommendations to enhance customer satisfaction.

Seasonal beverage ingredients, such as Pumpkin Sauce, are only available for limited times during the year. To ensure that you receive these specialty items as soon as they are available, sign up for our product auto-ship. For more information on this service give us a call at 1-800-344-1575.