Onboarding
padding
xs
What is the account activation status on the Portal?
This is a customer facing tracker designed to showcase the steps in the process for activating your new account. Before you can place your first order, all steps must be completed.
If I have any questions or issues with any of the Portal tracker steps, who can I reach out to?
Please reach out to your assigned field partner or you can use our Contact Us form.
Why do I need to validate information for equipment installation?
Validating information ensures accurate preparation, preventing issues and fees during installation.
What information is required for validation?
Details such as quote approval, site dimensions, electrical specifications, confirmation of receipt of order and confirming installation and training dates.
How do I validate the information on the website?
Log in to your account on the Customer Portal and the validation section will appear as your homepage. Follow the prompts to provide or confirm the required details.
Is it mandatory to validate the information before installation?
Yes, it helps us tailor the installation process to your site’s specific needs, ensuring a smooth experience.
Can I make changes to the validated information later?
Depending on the information, there might be a window for edits; otherwise, contact your sales representative.
What happens if I don’t validate the information?
Failure to validate may result in delays or complications during equipment installation.
How long does the validation process take?
The time varies, but it’s designed to be a quick and straightforward process.
Will my validated information be shared with third parties?
No, we prioritize the security of your information and adhere to strict privacy policies.
Can I receive assistance if I encounter issues during the validation process?
Absolutely, your Operations Specialist is ready to assist you with any challenges you may face.
Is there a deadline for completing the information validation?
There is no specified deadline, but installation cannot occur until the information validation has been completed.