/customer/nav

Equipment Service Requests

Your Requests

Orders marked Unavailable cannot be tracked through the portal; a service provider will contact you with more information.

Open a new request

For immediate service, work orders that cannot be canceled online and orders that are in preparation, please call us to open a request.

+1 (800) 344-1575

filters

[

{"id": "workOrderNumber", "label": "Work Order Number", "type": "text"},

{"id":"status","label":"Request Status"},

{"id":"equipment","label":"Equipment"},

{"id":"manufacturer","label":"Manufacturer"},

{"id": "requestDate", "label": "Order Date", "type": "date-range"}

]

columns

[
{"id":"requestNumber","label":"Nestlé request number","sortable":true},
{"id":"workOrderNumber","label":"Work order number","sortable":true},
{"id":"equipment","label":"Equipment"},
{"id":"manufacturer","label":"Manufacturer"},
{"id":"requestDate","label":"Request date","sortable":true},
{"id":"status","label":"Status","sortable":true},

{"id":"action","label":"Action"},
]

labels

{
"clearAll": "Clear All",
"itemsPerPage": "Items per page",

"receivedStatus": "New",

"cancelledStatus": "Cancelled",
"cancel": "Cancel",
"cancelRequested": "Cancel Requested",

"pagination": "Items {start} to {end} of {total}",

"emptyMessage": "No service requests found"
}

modalLabels

{

"title": "The cancellation can’t be undone, do you want to proceed?",

"description": "Select your account",

"dropdownPlaceholder": "Select a reason",

"dropdownValue": "Duplicate | Repair no longer needed | Submitted by mistake",

"dropdownError": "Please select the reason for the cancellation request.",

"submit": "Submit",

"cancel": "Cancel",

"successMessage": "Thank you for contacting us. Your work order cancellation request has been submitted successfully. We will be in contact as soon as possible."

}

Back to equipment service request

New Service Request

Orders marked Unavailable cannot be tracked through the portal; a service provider will contact you with more information.

For immediate service, work orders that cannot be canceled online and orders that are in preparation, please call us to open a request.

+1 (800) 344-1575

Please note: The cost of the service may be at the account holder’s expense.
form-definition
/forms/equipment-service.json
show-panel-titles
true
form-type
service-request
enable-progress-bar
false
enable-steps
false
recaptcha
false
thank-you-message
Thank you for contacting us.

We've received your request and will be in contact as soon as possible.

fallback-error-message
This is a required field.
submit

{

"type": "graphql",

"graphql": {

},

"redirect": {

"url": "",

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}