New Claim

MUST SUBMIT CLAIMS WITHIN 72 BUSINESS HOURS OF RECEIVING YOUR ORDER

You are required to submit claims within 72 business hours of receiving your order. When receiving an order, be sure to note damages and/or shortages before signing for delivery. Make sure you were charged for item(s) and that item was not cut or placed on back order before requesting a credit. Partial credits for cases or IDP cannot be facilitated but must be for the entire unit of measure (e.g., 1 syrup damaged from a case of 4 requires a credit for the entire case). This will require disposal of the remaining intact product.
Providing pictures of damages with your submission will help expedite your request. If your shipment arrived on a pallet, please take a picture before the pallet is unwrapped.